SHIPPING POLICY

Last Updated: 06/08/2023

1. Shipping Methods:
   
   We offer shipping services through reputable carriers to ensure timely and secure delivery of your orders. To ensure reliable and efficient delivery of your orders, we exclusively utilize priority mail as our primary shipping method. We have chosen priority mail for its fast and secure service, which enables us to provide you with timely deliveries while maintaining the integrity of your package. 
    

2. Order Processing Time:
   
   We aim to process and ship orders promptly. Orders are typically processed within 2 business days from the date of purchase. Please note that order processing times may vary during peak periods or due to unforeseen circumstances. We appreciate your understanding in such cases.
    

3. Shipping Timeframes:
   
   We strive to provide efficient and timely delivery of your orders. All shipments will be dispatched using priority mail services. Our dedicated team works diligently to process and ship your order within 1-2 business days of receiving it. Please note that once the package has been shipped, the estimated delivery time may vary depending on your location and may be subject to delays beyond our control, such as weather conditions, customs clearance, or carrier-related issues. We are not responsible for any such delays. However, we endeavor to ensure that you receive your package promptly and will provide you with tracking information to monitor its progress.
    

4. Shipping Rates:
   
   We believe in offering transparent and affordable shipping rates for our customers. For all orders, we apply a flat rate of $10.20 for shipping via priority mail. If your order exceeds $50, we are pleased to offer free shipping as a token of our appreciation. The applicable shipping charges will be displayed during the checkout process before you finalize your purchase. We understand the importance of keeping our pricing fair and reasonable, and we continually review our shipping rates to provide you with the best possible service.
    

5. International Shipping:
   
   We currently do not offer international shipping at this time. 
    

6. Shipping Restrictions:
   
   There may be certain restrictions on shipping certain products to specific locations due to legal, regulatory, or carrier restrictions. We comply with all applicable laws and regulations and reserve the right to refuse or cancel orders that violate these restrictions. If we are unable to ship your order to your location, we will notify you promptly and provide a refund for the affected items, if applicable.
    

7. Restricted Shipping to CBD Legal States:
   
   Due to the varying regulations surrounding hemp and CBD products across different jurisdictions, we can only ship products containing hemp to states where CBD is legally available. Before placing an order, please ensure that the shipping address is within a state where CBD products are permitted for sale, possession, and use. It is the responsibility of the customer to be aware of and abide by the laws and regulations of their respective state regarding CBD products.
    

8. Age Verification:
   
   To comply with age restrictions, we require all customers to be at least 18 years of age (or the legal age in their respective state) to purchase and receive products containing hemp. By placing an order, the customer acknowledges that they meet the legal age requirement.
    

9. Order Tracking:
   
   Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can use this information to monitor the status of your delivery. Please note that it may take some time for the tracking information to be updated by the carrier.
    

10. Damaged or Lost Packages:
    
    While we take utmost care in packaging and shipping your orders, occasionally packages may be damaged or lost during transit. If you receive a damaged package, please contact our customer support team immediately, providing detailed information and any supporting documentation. We will work with the carrier to resolve the issue and ensure you receive a satisfactory resolution. In the case of a lost package, please reach out to our customer support team. We will initiate an investigation with the carrier to locate the package. If the package cannot be located, we will work with you to determine the appropriate course of action, which may include issuing a replacement or refund.
     

11. Address Accuracy:
    
    It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or non-delivery resulting from an incorrect or incomplete address. Please review your shipping address carefully before finalizing your purchase.
     

12. Changes to Shipping Policy:
    
    We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
     

13. Contact Information:
    
    If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team. You can reach us by email at ghim@ghimfunctionalmedicine.com. Our customer support team will be happy to assist you and address any inquiries you may have.

By placing an order on our website and agreeing to our Shipping Policy, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined herein.

​

Thank you for choosing Ghim Functional Medicine and Acupuncture. We appreciate your business and look forward to serving you with exceptional products and services.